Resources / FAQs
Questions buyers ask before the first order.
Specifications, inspection, shipping, payment and compliance. If your question is not here, send it directly.
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Ask a questionProducts & specifications
Can you supply to our drawing or standard?
Yes. Most materials and components are built to drawing. Send the specification, material grade and quantity; we will confirm feasibility and tolerances before quoting.
Are the specifications on this site final?
The figures shown are typical ranges for the product family. Final specifications are confirmed per order and per drawing, and documented in the quotation.
Do you supply small quantities?
For consumables and spares, yes. For mill products and equipment, minimum order quantities depend on the supplier and we consolidate where possible.
Can you provide samples?
Samples are available for many materials and consumables, subject to the supplier's sample policy and freight cost.
Quality & inspection
What documents come with the goods?
Typically mill certificates, test reports, packing list and commercial invoice. Destination-specific certificates are added when required.
Can you arrange third-party inspection?
Yes. We can coordinate SGS, BV, TÜV or a nominated inspection agency at the supplier's factory before shipment.
How do you handle non-conforming goods?
The inspection report and agreed acceptance criteria define the remedy: rework, replacement or credit. We coordinate the claim with the supplier.
Do you audit suppliers?
Supplier qualification includes documentation review and, for critical orders, a factory visit or video audit.
Shipping & delivery
Which incoterms do you work with?
EXW, FOB, CIF, CFR and DDP are the most common. The quotation states the incoterm and named place.
Can you consolidate multiple suppliers?
Yes. We collect from multiple suppliers, inspect the combined cargo and ship it as one commercial shipment.
How long does delivery take?
Lead time depends on the product and route. The quotation states production lead time and estimated transit time separately.
Do you ship to project sites?
DDP delivery can include final transport to site where the destination and cargo allow it.
Orders, payment & compliance
What payment terms do you accept?
T/T and LC are standard. Other structures are reviewed case by case with our financial partners.
Do you screen for sanctions and export controls?
Yes. Customers, destinations and goods are screened before order acceptance. We do not proceed with prohibited transactions.
Can you provide a proforma invoice?
Yes. A proforma invoice is issued after the specification, quantity, incoterm and payment terms are confirmed.
How do I start an order?
Send the product, quantity, destination and required delivery date through the quote form. We will confirm the specification and issue a quotation.
Next step
Send the specification. We will return a sourced, delivered quote.
Include the product, quantity, destination and required delivery date. A specialist replies within one business day.